FAQ
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Welcome to contact Hangzhou Zansong Digital Co., Ltd.
10. Can the livestream sound card be used with both phones and computers?
Yes. The product features two Type-C OTG ports and two 3.5mm ports for phones or computers, as well as an XLR 48V port and a 6.35mm port for microphon
11. What do I need to do when using a ZANSONG product for the first time?
Fully charge the battery before first use, quickly read the included manual, and check that all accessories (microphone, charging cable, remote, etc.)
12. How long should I charge the battery, and how should I charge it to ensure longevity?
Charging time varies depending on the product model; please check the product specifications. To prolong battery life: It is recommended to un
13. How long does the battery last on a single charge?
Operating time depends on the specific model and the volume level used. For example, ZANSONG wireless handheld microphones provide 8–12 hours of c
14. Is the speaker waterproof? Can it be used outdoors in the rain?
If the product does not have a declared water-resistance rating, you should avoid exposing the speaker to water or rain. When using it outdoors, keep
15. What should I do if the speaker gets wet or water seeps into it?
Please turn off the power and unplug the charger immediately , and do not turn it back on. Wipe the exterior dry, place it in a well-ventilated are
16. Can an external battery or battery pack be used as a substitute?
We recommend using genuine ZANSONG batteries/rechargeable batteries to ensure safety and maintain your warranty coverage. Unauthorized replacement
17. How should speakers and microphones be stored when not in use for an extended period?
Store in a cool, dry place away from direct sunlight, and avoid leaving the unit (specifically models with built-in batteries) lying flat for extended
27. Can repairs be made after the warranty has expired?
Yes. We offer repair and parts replacement services at reasonable rates, and we always provide a price quote before proceeding. 08:18:18 query returne
